FAQS

Can I choose a specific delivery time? Yes. Specific timing delivery is available at $35 + GST and must be arranged at least 4 hours in advance.

Do you deliver within 4 hours? We deliver within 4 hours when a specific timing slot is selected and confirmed at checkout.

What happens if the delivery is unsuccessful? If a delivery is unsuccessful due to incorrect or incomplete address details, recipient unavailability, restricted access, or refusal to accept the order, a redelivery fee of $10 will apply for the next delivery attempt.

Will the driver call before arrival? Our driver may contact the recipient upon arrival if needed. Advance calls prior to delivery are not guaranteed.

What if the delivery location has restricted access? Please ensure access details such as unit numbers, lobby access, security clearance, or recipient contact are provided. Additional waiting time or redelivery charges of $10 may apply if access is restricted.

Will my flowers look exactly like the photo? Each arrangement is handcrafted. While we aim to match the photo as closely as possible, slight variations in flowers, colours, or wrapping may occur due to seasonal availability.

What happens if a flower is unavailable? In the event of limited availability, we may substitute with flowers of similar value, colour, and overall style to maintain the design quality.

How long will the flowers last? Fresh flowers typically last between 3–7 days, depending on flower type, environment, and care. Care instructions are recommended upon receipt.

Can I customise my bouquet? Customisation depends on flower availability and order lead time. Please contact us via our customer service hotline at +65 8031 9620 before placing your order.

Can I change my order after placing it? Changes are subject to order status and preparation stage. Please contact us as soon as possible via +65 8031 9620.

Will bad weather affect delivery? Deliveries may be affected during severe weather conditions. We will do our best to deliver safely while protecting the flowers.

Do you offer refunds or cancellations? Due to the perishable nature of flowers, refunds or cancellations are not guaranteed once an order has been confirmed or prepared. Please refer to our Refund Policy for full details.

Do you provide corporate or bulk orders? Yes, we support corporate gifting, events, and bulk orders. A 10% corporate order rate applies. Please contact us for a customised quotation.